Frequently Asked Questions (Help)

HOPKICKS is one of the leading sneaker stores in PAKISTAN since yearly 2016.

We ship nationwide in Pakistan as well as worldwide (USA / EUROPE/ AUSTRALIA) through our international website www.hopkicks.ru 

HOPKICKS BACKGROUND:

  • HOPKICKS (since 2016) is striving hard to bring the best quality sneakers available.
  • We are not only shipping inside Pakistan but Hopkicks operates internationally having customer base in USA / UK/ GERMANY/ EUROPE etc.
  • We only bring top quality stuff to our shelves!
  • Almost same (if not exact) standard of quality possible as the brand originals
  • For that purpose, we continuously release new batches with improved quality and patterns.
  • All of our sneakers listed hold very high market value costing 500-15000$ hyped all over the world and all are very sought-after sneakers - almost all are impossible to get from anywhere at retail cost.

 

Q: Do you have any return or exchange policy?

A: Yes, we do have a return or exchange policy. You need to return the product within 7-10 days of your purchase in perfect condition, and you will get a 100% refund!

Q: Are there any exceptions to the return/exchange policy?

A: Products from Sale or Deals or on Discounts can not be returned, but they can be exchanged and customer will be charged PKR 500. 

Q. Do you have any extra delivery charges?

A. For orders within Pakistan, deliveries are free of the charge for all orders over PKR 2500/-
Delivery charges for international orders vary. They depend on the weight and destination of the shipment. 

 

Q: How long does the delivery take?

A: Ideally, our delivery anywhere across Pakistan takes 1-2 working days.  

Q: Will I get a tracking id? 

A: Yes, you certainly can. After dispatching your order, we can give you a TCS tracking id. 

Q: Do I have to pay the delivery fee on return or exchange?

A: If you are making a return because you ordered the wrong size, you will pay the delivery fee. However, if there is any quality-related issue, we will refund the full amount.

Q: Do you ship worldwide?

A: Yes, we ship everywhere in the world. However, for international orders, visit the other website, www.hopkicks.ru

Q: Which payment methods you accept? 

A: We have options of cash on delivery, bank transfer, and Easypaisa transfer. For international payment, we accept direct bank transfer or western union.

Q: Can I try the products before buying them? 

A: Hopkicks is an online shopping platform. All of our items are stored in our warehouse in Islamabad, therefore, customers based in Islamabad can visit us by making an appointment. However, we offer a much simpler solution. Everything you see on our website can be delivered to your doorstep free of charge across Pakistan. In case you do not like your item, or it doesn't fit, you can simply exchange it or order a new one within 7 days

Q. How can I contact Hopkicks?

If you have any query, simply WhatsApp or Call us at 0313-0056265 during office hours (10 am-11:59 pm) or email us at Hopkicks.pk@gmail.com or Contact us on our Facebook/Instagram page.

Q: How much time a preorder can take? 

A:  It can take 2-3 months to deliver a preorder because it is specially arranged at the buyer's request. 

Q: What is the process of preorder? 

A: Well, if you want to preorder, please understand that it will take 2-3 months to deliver. Secondly, we can offer you three different qualities.
Minimum range: 9000-15000
Medium range: 15000-25000
Highest range: 25000-50000
Once you select a range, we will quote you the exact price in a few days. To confirm the order, you must deposit a 50% advance payment. Once payment is done, we will send you a video of your order after some days, for approval. And this whole process can take 2-3 months. So, it is only preferred if you don't have any time constraints

Market VS Hopkicks: The sneaker versions available in the normal market don't come with high-end materials and real sneaker technologies they are just low-quality versions with no attention to detail given when it comes to materials and design pattern and sneaker technologies used 

 

 REFUND POLICY: 

  • HOPKICKS is one of the most customer friendly online stores ever known with a FULL 100% CASH BACK REFUND policy if you don't like our product simply return back the item within 7 days and get full refund. Products that are discounted or on sale can not be returned but can be exchanged with a charge of PKR 500.
  •  NO QUESTIONS ASKED!!!!